Leadership: The "Prime" for Business Excellence

"Top management is actively involved in creating a Total Quality Culture and has a vision"

Leadership is the fundamental driver of Business Excellence. It is the role of leadership:

To define a mission, vision and goals that promote a Quality Culture To establish a set of shared values To define a Quality strategy To better co-ordinate the use of resources in order to improve financial performance To establish goals and systems to enhance customer satisfaction To establish effective information systems and to use objective data in the decision process. To promote the development of the human resources, investing on training and education and to recognise quality achievements To communicate, define and motivate continuous improvement

The Leadership Model shows the extent to which:

Top management assumes responsibility for quality performance

The organisation's quality goals are clearly defined

The organisation's quality values are adopted and reinforced throughout the organisation

Top management has a vision and a long-term strategy that encourages continuous improvement

Leadership allocates quality initiatives the necessary resources

Fulfils the stakeholders values for the organisation

Promotes a Quality Culture within the organisation

Motivates people to do their job better within the organisation

 

Leadership Excellence Model

Leadership Excellence requires the following:

Existence of strong and shared organisational values

Definition of a mission thet states what the organisation stands for

Development of a strategy aligned to mission and vision and able to create a sustainable competitive advantage over the competitors

Leadership Excellence can be measured by the leadership excellence model given below.

Here leadership excellence index reflects through a single and intergrated measure, the simultaneous performance of leaders in the roles of establishing and sharing the valuess developing and communicating the vision defining the mission selecting and implementing a strategy and managing other operational key issues.

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