"The Business
Excellence Index (BEI) is a means of measuring customers', employees'
and shareholders' (all the stakeholders) satisfaction simultaneously
within an organisation in order to obtain a comprehensive evaluation
of the organisational performance"
Kanji's Business
Excellence Model (KBEM) can
be used to measure Business Excellence Index (BEI) in order to
show how well different areas of the organisation, i.e., leadership,
continuous improvement and other TQM principles, are performing.
It has been constructed in such a way so as to allow direct comparison
across each area while at the same time being able to compare
the same business in different geographical areas. The Business
Excellence Index also allows a particular business to be measured
over time. The Business Excellence Index is therefore a
measurement of the complex interaction between total quality management
principles and Business Excellence of the organisation at a certain
point.
