Introduction
Kanji-Certification of Performance Measurement
(KCPM) is based on Kanji's Business Excellence Model (KBEM) and
Kanji's Business Scorecard (KBS), i.e. Kanji Business Excellence
Measurement System (KBEMS). They are made up of a several criteria
that correspond to the Critical Success Factors, i.e. the areas
that must perform well if an organisation is to succeed. They
form respectively Part A and Part B of Kanji-Certification (see
Figure 1) and should be applied simultaneously.
Figure 1. Kanji Business
Excellence Measurement System (KBEMS)
Leadership is the prime of Part A, meaning
that leaders are the most important driving force for quality
improvement and Business Excellence. Their attitude must promote
four principles: Delight the Customer, Management by Fact, People
Based Management and Continuous Improvement. Each principle operates
in one essential core concept, namely Customer Focus, Process
Improvement, People Performance and Continuous Improvement Culture,
respectively.
In Part B, organisational values are the prime for process excellence,
organisational learning and stakeholders' delight. Effective management
of these critical success factors will lead to a high Performance
Excellence in Part B.
Part A is essentially directed towards the measurement of performance
internally, according to the views of managers and employees.
Part B requires performance measurement to be assessed from the
perspective of external stakeholders, such as customers, suppliers,
government, financial institutions and the society in general.
