Kanji's Business Excellence Model (KBEM)

An Integrated Approach to Performance Measurement

Kanji's Business Excellence Model (KBEM) (see fig. 1) based on Kanji's pyramid principles of T.Q.M, links together the prime (Leadership) the four principles (Delight the Customer, Management by Fact, People Based Management and Continuous Improvement), and the eight core concepts, to provide forces of excellence in an organisation. An structural model has been used for this purpose.

Fig. 1. Kanji's Business Excellence Model (KBEM)

Forces of Excellence in Kanji's Business Excellence Model:

	Total Quality Management and Business Excellence became very popular ideas during the last decade. However, when trying to measure their overall performance, to identify strengths and areas for improvement and to prioritise efforts, organisations still face considerable difficulties and problems.
	Organisations need a framework that is comprehensive, flexible and easy to adopt. Since success clearly depends on a combination of factors that are interrelated, the approach must be holistic, highlighting, at the same time, the impact that any change in one of the components will have on the overall system.
	Providing organisations with such a framework and describing its main principles and concepts is our main purpose. Even believing that these principles are universally valid and their adoption potentially leads to Sustainable Organisational Success, the Route to Business Excellence must be specifically-tailored for each organisation, depending on its particular starting point, its own system of beliefs and values and its assets in terms of competencies and core processes.

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