(A TWO DAY PROGRAMME)
Presenter: Prof. Gopal K. Kanji
Introduction
Effective management
depends on the effective measurement of performance and results.
The first condition to improve, and
ultimately to achieve Business Excellence, is to develop and
implement a system for Performance Measurement. By knowing the
real path for Excellence, an organisation can identify where
to improve and how limited resources can be more effectively
used of improvement.
Performance measurement also has an important role to play by
making people aware of what is important to the organisations
success and the areas they need to improve. Additionally, performance
measurement can induce success by encouraging and rewarding the
appropriate attitude and by making progress prominent.
However,
designing and operating such a system is not without difficulties
and proper investment. That is why it is important
to identify the requirements of a good performance measurement
system and concentrate on the measurements that are meaningful
i.e. on the key and other important areas that determine organisational
success or failureObjective
This two-day programme aims to
guide you in designing a performance measurement system that
will lead
your organisation in its route
to Business Excellence and give you a general understanding of
the way Kanji-Certification works.
Who should attend
Managing Directors,
Quality Directors of the organisations and others responsible
for managing quality and business excellence
in their organisation. It is also suitable for students in quality
management course
Programme
The programme is divided
into five main sections:
Part 1- Introduction.
Explains
the importance of measuring performance through Business Excellence
and review various other quality systems e.g. Deming
Model, Malcolm Baldridge
Quality Award (MBQA) model, E.F.Q.M. Model etc. Finally, it discusses the Kanji
Business Excellence Measurement Systems (KMES), which is the framework for Kanji-Certification
of performance measurement.
Part 2 - Basics.
Provides
basic criteria and methods of performance measurement and business
excellence for E.F.Q.M. Model, MBQA Model, Deming
Model and KBEMS Model to answer questions
concerning the application of these approach to your organisation.
Part 3 - Criteria
for Performance Measurement.
Presents in some detail the criteria
that form the Kanji Business Excellence Measurement Systems (KBEMS)
and
explains what to assess and measure under each
criterion
Part 4 – Methods of Performance Measurement.
Describes how the assessment
process works and how the indices/scores for each criterion (and for performance
as a whole) are calculated.
Part 5 - Application for
Certification.
Describes the different levels
of certification that can be achieved and the kind of feedback
you can expect
to receive. It also
explains how to prepare
the final report and submit it in order to apply for certification of the
performance
measurement system.
Part 6 - Case Studies.
Provides
case studies, in the area of Banking, Hotel Industries, Higher
Education and Local government etc.
